Written by the Pharaoh’s Transportation dispatch team. Updated September 28, 2026.
Chauffeur Service for Chicago Hotel Front Desks and Concierge Teams
Quick answer: If you book rides for guests, you need one number that always answers, a vehicle that actually arrives, and a rate you can quote without checking. We provide that for Chicago and suburban properties: a direct dispatch line staffed 24/7, chauffeurs based in Chicago rather than positioned from out of state, set rates you can give a guest at the desk, and billing to the room, the company or the guest as your property prefers. Setup takes one call and there is no volume commitment.
Booking rides for guests? One call sets your property up. After that you just call the desk line.
📞 Direct desk line, 24/7: (414) 322-3751 · ✉ Set up your property
What Goes Wrong With Guest Rides
| The problem | What it costs your desk |
|---|---|
| The app cancels at 4 a.m. | The guest comes back to your desk, and it becomes your problem |
| Surge pricing on arrival banks | A guest who was quoted one number and charged another remembers where they were standing |
| No vehicle at a peak hour | A missed flight, and a review that names the hotel |
| Nobody to call | You are managing a problem you did not create |
| An unknown driver for a VIP | The arrival you were asked to arrange reflects on the property |
| A group with no plan | Three vehicles, twenty minutes apart, in your porte-cochère |
A desk needs certainty more than it needs the lowest price. That is the whole basis of this arrangement.
What Your Property Gets
- A direct dispatch line, 24/7, answered by a person — not a booking form
- Set rates you can quote at the desk without calling first
- No surge, at any hour, in any weather, on any date — so the number you quote holds
- Chauffeurs based in Chicago and the suburbs, so short-notice requests are realistic
- Flight tracking on every airport booking
- Billing your way — to the room, to a company account, or direct to the guest
- Certificate of insurance on file before the first ride
- Chauffeur details supplied in whatever format you pass to guests
- A named dispatcher for your property
What We Handle for Guests
| Request | How it runs |
|---|---|
| Airport departures | O’Hare and Midway, timed around the real hour, terminal-door drop-off |
| Airport arrivals | Flight-tracked, met at baggage claim or the pickup area |
| Meetings and offices | Point-to-point across the city and suburbs |
| A day of meetings | hourly, as-directed — the vehicle stays with the guest |
| Dinner and evening | Out and back, the car waiting |
| Groups | Sprinter for up to 14 with luggage |
| VIP arrivals | Premium SUV, met by name |
| Guests heading to Wisconsin | Milwaukee, Madison, Lake Geneva, Kohler — one vehicle the whole way |
That last row is the one other operators cannot match. A guest travelling from a Chicago hotel into Wisconsin is one booking, one vehicle and one quote — no handoff at the state line and no second vendor for your desk to chase.
Guest heading north tomorrow? Chicago to Milwaukee, Madison, Lake Geneva or Kohler — one vehicle, one quote.
📞 Direct desk line, 24/7: (414) 322-3751 · ✉ Set up your property
How Desk Bookings Work
- Call or text the desk line with pickup time, destination, guest name and mobile
- We confirm with the vehicle class and rate — usually within minutes
- Chauffeur details go back to you before pickup, in your format
- The guest is met as your property expects
- Billing as arranged — room, company account or guest
Nothing to log into, no portal to learn. Most desks use the phone, and that is fine.
What to Give Us
| Guest name and mobile | For the chauffeur’s pre-arrival contact |
| Pickup time and destination | Or the flight number on an airport run |
| Passengers and bags | Both numbers — luggage decides the vehicle |
| Greeting preference | Met inside, or at the door |
| Special requirements | Child seats, accessibility, equipment |
| Billing | Room, company account or guest |
When Something Goes Wrong
| Guest’s flight delayed | Tracked automatically; the pickup moves. You are told, not asked |
| Guest is late to the lobby | {{WAIT_POLICY}} — and dispatch calls your desk before anyone leaves |
| Plans change mid-stay | Call the desk line; we adjust where the schedule allows |
| Vehicle problem | Another unit from our own fleet |
| Weather | Earlier staging, and a call the night before a forecast storm |
| Overnight or holiday | Dispatch is staffed. There is no window where nobody answers |
Ask any operator what happens when it goes wrong, not what happens when it goes right. That is the answer that matters to a desk.
Properties We Work With
- Downtown and Loop hotels — business travellers, airport runs, evening bookings
- Rosemont and O’Hare-area properties — conference guests, and a steady flow heading north
- Suburban corporate hotels — Schaumburg, Northbrook, Oak Brook and the corridor
- Boutique and luxury properties — where the arrival is part of the stay
- Extended-stay and relocation housing — recurring weekly rides
- Event and wedding venues — guest movements and shuttle loops
Quick Facts
| Setup | One call · no volume commitment |
| Desk line | (414) 322-3751, answered 24/7 by a person |
| milwaukee@pharaohstransportation.com | |
| Address | 5151 S Howell Ave, Suite D1 & D2, Milwaukee, WI 53207 |
| Coverage | Chicago, the suburbs, O’Hare, Midway — and north into Wisconsin |
| Chauffeurs | Based in Chicago and the suburbs, as well as across Wisconsin |
| Billing | Room · company account · direct to guest |
| Insurance | $1M commercial · COI on file before the first ride |
Who Is Driving Your Guests
| Company | Pharaoh’s Transportation, founded 2015, CEO Khaled Aly |
| Rating | 5.0 stars across {{REVIEW_COUNT}} verified Google reviews |
| Licensed and insured | $1 million in commercial coverage |
| Chauffeurs | Federally background-checked, licensed, professionally trained, suit-dressed |
| Based on both sides | Chicago and Wisconsin |
| Our own fleet | Maintained at our own shop — never subcontracted |
| No surge | The rate you quote a guest is the rate they pay |
| Accredited | BBB accredited · National Limousine Association · MMAC member |
About the Dispatch Team
Written by the dispatch team at Pharaoh’s Transportation — the people who answer the desk line, including at 4 a.m. We run our own sedans, SUVs and Sprinters with licensed, insured, federally background-checked chauffeurs based in Chicago and its suburbs as well as across Wisconsin. When a desk calls us, the ride becomes our problem rather than theirs, which is the only reason a concierge keeps a number. 24/7 dispatch: (414) 322-3751.
Hotel and Concierge FAQs
How do we set our property up?
One call with your billing preference and a contact at the desk. There is no volume commitment and nothing to log into.
Can rides be billed to the room?
Yes — to the room, to a company account, or direct to the guest, whichever your property prefers.
Can we quote a guest a rate at the desk?
Yes. We provide set rates for your common destinations so you can answer without calling first.
Do prices rise at peak times or in bad weather?
No. There is no surge, so the number you quote a guest is the number they pay.
How quickly can you cover a short-notice request?
Our chauffeurs are based in Chicago and the suburbs, so short-notice requests are realistic. Call the desk line for a specific answer.
What happens if a guest is late to the lobby?
{{WAIT_POLICY}} — and dispatch calls your desk before anyone leaves.
Do you track guests’ flights?
Yes, on every airport booking, and the pickup adjusts automatically.
Can you provide a certificate of insurance?
Yes, on file before the first ride.
Can you handle a group from our property?
Yes — up to 14 in a Sprinter with luggage, and multiple vehicles for larger movements.
Do you cover guests travelling to Wisconsin?
Yes — Milwaukee, Madison, Lake Geneva and Kohler, in one vehicle with no handoff at the state line.
Will we know who is collecting the guest?
Yes. Chauffeur details go back to your desk before pickup, in the format you pass to guests.
Is there someone to call overnight?
Yes. Dispatch is staffed 24/7 and answered by a person.
Set Up Your Property
Email dispatch · Call or text (414) 322-3751 · 24/7 · COI on request · No volume commitment
Related: Chicago hourly service · group and Sprinter transportation · O’Hare to downtown Chicago · O’Hare to the suburbs · our fleet · all Chicago routes
